Packaging&Shipping
The packing method for main steel frame use steel pallet, This method packing can better protect the steel frame, and alos the loading and unloading will be fast and convenient since it could be taken as a whole.(see attached photo). The best advantage can save the quantity of shipping contaier, so it will save the cost of ocean freight, save unlading time and cost.
Erection
Upon customer request, we could send our engineer to guide the installation, or a small team to install at the same time, teaching local workers to install, or enough workers to install all the goods by ourselves. It depends on whether the cost is economic.
After Sales Service
First:Erection guidance and commissioning
1. after the delivery of the steel structure warehouse, provide professional installation team or detailed and clear installation guide manual to assist the customer in the correct installation.
2. if the customer has problems in the process of self-installation, our technical personnel will respond to the consultation within 24 hours and conduct remote guidance through telephone and video to ensure the smooth installation work.
3. for large-scale or complex steel structure warehouse installation projects, technical personnel can be sent to the site for on-site guidance and supervision, ensure that the installation quality conforms to the standards, and timely detect and solve the problems in the installation process.
Second:Quality assurance and maintenance services
1. define the quality guarantee period of steel structure warehouse. In general, the quality guarantee period of the main structure can be set for 20 years.
2. establish a quick response mechanism. After the customer discovers the quality problem and notifies us, we will get in touch with the customer within 24 hours, understand the problem in detail, and formulate the maintenance plan within 3-5 working days.
3. maintenance personnel have professional steel structure maintenance skills and rich experience, equipped with complete maintenance tools and materials, ensure the maintenance work is efficient and high-quality, and minimize the impact on the normal use of the warehouse.
Third:Regular follow-up visits and maintenance suggestions
1. make regular return visits within six months after the delivery of the steel structure warehouse, understand the experience and problems encountered by customers in the process of use, and actively ask whether the structure is abnormal, such as shaking, abnormal noise, corrosion, etc.
2. according to the return visit situation, it provides targeted maintenance Suggestions for customers, including regular inspection of the connecting parts of steel structure, maintenance of corrosion protection coating, inspection and replacement of vulnerable parts, etc., so as to help customers extend the service life of the warehouse and ensure its safety and stability.
3. provide customers with a detailed maintenance manual covering daily maintenance points, regular inspection projects, maintenance cycles and emergency treatment measures under special circumstances, and guide customers to maintain their own maintenance.
Fourth:Customer training and technical support
1. provide free training services for warehouse managers and operators of customers, The content includes the safe use specification of steel structure warehouse, equipment operation process (such as equipment lifting, ventilation equipment, etc.), structural characteristics and matters needing attention, etc., to ensure that customers can use the warehouse correctly and safely.
2. regularly hold technical exchange activities or online seminars to introduce the latest technology development, industry dynamics and our new products and services in the field of steel structure warehouse, so as to promote long-term technical cooperation and exchange with customers.
Fifth:Customer feedback and continuous improvement
1. attach importance to customer feedback, establish a perfect customer feedback collection mechanism, and collect customers' opinions and Suggestions on product quality, after-sales service quality, usage experience and other aspects through questionnaire survey, customer visit and after-sales service evaluation.
2. carefully analyze and evaluate the problems and Suggestions of customer feedback, timely formulate improvement measures, and feedback the improvement results to customers, so that customers can feel our attention to them and the sincerity of continuous optimization of products and services.
If you are interested in our poducts,please contact with us.
